FAQ
Can I return the barbecue table?
The following is the applicable case law:
- The customer has the right to revoke his contractual declaration or an already concluded contract within fourteen days without giving reasons if the contract was concluded electronically. The withdrawal period shall be fourteen days from the day on which the consumer or a third party not acting as a carrier and designated by the consumer acquires possession of the goods.
- This right of withdrawal only applies to consumers.
- It is pointed out that according to § 18 Abs 1 Z 3 FAGG the right of withdrawal does not exist if goods are manufactured according to customer specifications or clearly tailored to personal needs.
We would like to point out that the Buqon DINE barbecue table is made according to customer-specific wishes. Each table is created individually on request and order by the customer. The choice of the type of wood and the size of the table frame are specially manufactured.
In addition, packaging and shipping of such a large product is complicated. We therefore ask you to consider the purchase of the table carefully in advance and to contact us directly in case of any uncertainties or return requests.
Related FAQs
-
What payment options are available?
-
How long does the delivery take?
-
Where does Buqon deliver to?
In principle, we deliver throughout Europe by freight forwarding.
Read more -
What is the best way to clean the grill grate?
It's easy, we use a special product that makes it child's play. And it doesn't require any solvent at all. Simply leave it on overnight and rinse it off the next day. You can order the product online here, or simply have it delivered with your table order.
Read more -
Which fuel should I use?
We always recommend charcoal briquettes. Charcoal briquettes have performed best in our countless tests. The easiest way to light charcoal briquettes is with a fireplace. Normally this is done quite quickly in about 20-30 minutes depending on the wind situation. Please make sure that the ground is fireproof. As soon as the briquettes get a soft surface they are ready. It is also important to mention that the charcoal briquettes are evenly distributed in the fire pan.
Read more
